Effective as of April 24, 2009, until replaced
DIRECTV is dedicated to protecting consumer privacy. This Policy explains how DIRECTV collects, uses, and discloses information about you when you subscribe to our services and you visit our Web sites. Your use or receipt of DIRECTVÂ® products or services (including our Web sites) constitutes acceptance of this Policy.
This Policy explains our practices in the following areas:
1. The nature of the Personally Identifiable Information we collect about you and the way such information is used.
2. The nature, frequency, and purpose of any disclosure of Personally Identifiable Information that we may make, including the types of persons or entities to whom the disclosure may be made.
3. The period of time for which we maintain Personally Identifiable Information.
4. How you may obtain access to and correct any Personally Identifiable Information about yourself.
5. Your rights under the Communications Act, 47 U.S.C. Â§ 338(i). You may also purchase or use products or services provided by other companies that may be delivered through your DIRECTV Receiving Equipment. Please contact or visit the Web sites of the providers of those products or services to obtain copies of their privacy policies.
If you have questions about this Policy or other matters, you may contact us 24 hours a day, any day of the year, by phone (1-800-531-5000), email (directv.com/email) or mail
P.O. Box 6550
Greenwood Village, CO
I. Types of Information we collect and how we collect it
In discussing the types of information we collect from subscribers and visitors to our Web sites, it is important to distinguish between two categories of information. We use “Customer Information” as a broad, general term that refers to any information relating to you or your DIRECTV service, including Account Information, Service Information, Anonymous Viewing Information, Diagnostic Information, Commerce Information, and Web Site Information. These terms are defined in more detail below in Section A. We use the term “Personally Identifiable Viewing Information” to refer to information about your personal viewing habits that we collect only with your express consent. This term is defined in more detail below in Section B.
A. The following are specific types of Customer Information that we collect from customers and visitors to our Web sites:
“Account Information” means information about your DIRECTV service account, including, but not limited to, your name, address, social security number, email address, telephone number, what programming packages you subscribe to, consumer credit reports, the model and serial number of your DIRECTVÂ® Receiver, and privacy preferences. Account Information does not include any Personally Identifiable Viewing Information or Anonymous Viewing Information, as defined below. We collect Account Information directly from you when you activate or change your service, as well as from third parties, such as consumer reporting agencies. We may combine information we obtain from third parties with Account Information we collect.
“Service Information” means information necessary for us to provide service to your DIRECTV Receiver. Examples of Service Information include your receivers software version number and the success status of the last attempted service call by your receiver.
“Anonymous Viewing Information” means information about use of your DIRECTV Receiver that is not associated with or linked to your Account Information. Your DIRECTV Receiver regularly sends Anonymous Viewing Information to us. This information allows us to know, for example, that a customer from a particular city watched a show, but we cannot associate those viewing choices with you. You may request that we block the collection of Anonymous Viewing Information from your DIRECTV Receiver as described in Section IV below.
“Diagnostic Information” means a file with detailed information about the operation of a DIRECTV Receiver. We collect Diagnostic logs for a few randomly sampled DIRECTV Receivers for quality control and troubleshooting. These logs identify your DIRECTV Receiver and are thus associated with your Account.
“Commerce Information” means Personally Identifiable Information that enables a commerce partner to fulfill your request to participate in a promotion or transaction. From time to time, we may present on-screen offers or enable you to buy goods and services from us or third parties. Only if you take advantage of such an offer or engage in a transaction, will we collect and send on your behalf information such as your name and address and your interest in a specific offer or transaction to the sponsor of the promotion or transaction. In addition to fulfilling your request, that commerce partner may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies.
Electronic newsletters: If you subscribe to electronic newsletters from DIRECTV, we keep your email address on file.
Aggregate information about Web site visitors: We create aggregate reports of visitors to our Web sites to measure the performance of our sites. These reports do not contain Customer Information.
B. “Personally Identifiable Viewing Information” means information about the use of your DIRECTV Receiver, if that information is linked to or associated with your Account Information. We do not collect Personally Identifiable Viewing Information unless you give us your express consent to do so. You may choose to consent to DIRECTVs collection of Personally Identifiable Viewing Information by changing your privacy preferences as provided in Section IV below.
II. Use of Customer Information
We use Customer Information to deliver our service to our customers and to understand what our customers want so we can continue to provide a compelling entertainment service at a good value. Specifically, we use Customer Information for editorial, feedback, marketing and promotion purposes, for statistical analysis, for product development and content improvement, to verify customer qualifications to receive our service, to bill for our service and for other related business purposes. Expressly allowing us to collect your Personally Identifiable Viewing Information may help us provide you with a compelling entertainment service. It may help us recommend viewing choices, personalize your viewing experience and select advertisements or other promotions for you that you may be interested in. Also, we may use this information for surveys, audience measurement, and other legitimate business purposes. If you have DIRECTV DVR service, your DIRECTVÂ® DVR may use your viewing information to recommend programs for you.
As noted above, we do not collect your Personally Identifiable Viewing Information without your consent. Absent your consent, no “tag” is added to the anonymous viewing file transmitted from a DIRECTV Receiver to us that would enable us to identify the DIRECTV Receiver from which it came.
III. When we share Customer Information with third parties
We share Customer Information with third parties where it is necessary to conduct a legitimate business activity related to serving our customers, including as follows:
Marketing: We may share Customer Information, including programming purchases, with selected media, entertainment, and other similar service providers, as well as with third parties with whom we offer co-branded or joint products or services. These third parties may use this Customer Information to market products or services to you.
Aggregated and Anonymous Viewing Information is information that does not identify you, and we may disclose aggregated and/or Anonymous Viewing Information and any derived analyses to third parties including suppliers, advertisers, broadcasters, research companies and other organizations, without limitation.
When you elect to participate in a special offer or engage in a transaction with DIRECTV or a third party advertiser or promoter through your DIRECTV Receiver, we will collect and disclose your Commerce Information, on your behalf, to the party sponsoring or fulfilling the promotion. This information is disclosed only upon your affirmative response to an offer. In addition to fulfilling your request, that party may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies.
Legal requirements: We may share Customer Information or Personally Identifiable Viewing Information with third parties to meet legal requirements, in response to legal process, or where permitted by law to protect our rights and property, including to combat identity theft or to investigate billing fraud. In most cases where disclosure is being made pursuant to legal process, we will provide you with prior notice of such subpoena or court order so that you have the opportunity to contest in a court proceeding the subpoena or court order.
IV. Your choices regarding our collection and use of Customer Information
V. How long we keep Customer Information
We maintain information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information.
VI. Our do not contact policy
VII. How we protect the security of Customer Information
We take reasonable steps to protect Customer Information by using security technologies and procedures that limit access to our databases. However, no system is completely secure or error-free. We do not, and cannot, guarantee the complete security of Customer Information.
VIII. Online credit card transactions
We protect the security of credit card transactions on the Internet by using a secure, encrypted Web server. We maintain credit card information collected during transactions in a secure database at DIRECTV for fraud prevention and accounting and billing purposes. Your credit card information is not available to unauthorized parties while in these databases. Stored information from credit card transactions is not released to third parties except in response to a subpoena or court order.
IX. Your access to information and rights under the Communications Act
Â©2009 DIRECTV, Inc. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, Inc. 02/09 27302-5 0409IPRPOLE916
DIRECTV, Inc. (“DIRECTV”) maintains this site (“the Site”) for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only, provided that you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site for public or commercial purposes, including the text, images, audio and video without the permission of DIRECTV.
Your access to and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions.
You should assume that everything you see or read on the Site is copyrighted material unless otherwise noted, and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of DIRECTV. DIRECTV neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with DIRECTV.
While DIRECTV uses reasonable efforts to include accurate and up-to-date information in the Site, DIRECTV makes no warranties or representations as to its accuracy. Notwithstanding the foregoing, DIRECTV assumes no liability or responsibility for any errors or omissions in the content of the Site.
Your use of and browsing in the Site are at your risk. Neither DIRECTV nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. DIRECTV also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Images of people or places displayed on the Site are either the property of, or used with permission by, DIRECTV. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, logos, and service marks (collectively, the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of DIRECTV and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of DIRECTV or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that DIRECTV will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
DIRECTV has not reviewed all of the sites linked to the Site and is not responsible for the content of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
Although DIRECTV may from time to time monitor or review postings, transmissions, and the like on the Site, DIRECTV is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. DIRECTV will fully cooperate with any law enforcement authorities or court order requesting or directing DIRECTV to disclose the identity of anyone posting any such information or materials. DIRECTV is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
DIRECTV may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
We’re happy to hear from our subscribers and visitors to the Site and welcome feedback regarding our existing products and services. However, DIRECTV does not knowingly accept or consider unsolicited submissions, so we ask that you be specific and limit your comments to those services and products. Please do NOT submit any creative or technical concepts, ideas, suggestions, know-how or techniques. At any given time DIRECTV staff is working on various projects and initiatives for new products and services that might seem to others to be similar to their own creative or technical work. Our policy is to destroy any unsolicited submission without reading it, or where possible, arrange for our attorneys to return it to you. To avoid possible misunderstandings, no unsolicited submission will be forwarded to or reviewed by any other DIRECTV staff. Therefore, any similarity between an unsolicited submission and any elements in any DIRECTV creative or technical work would be purely coincidental. In addition, any unsolicited submission you may send will be treated as non-confidential, and DIRECTV will not be liable for any disclosure of such submission.
If, notwithstanding the above, you do transmit unsolicited submissions to the Site, such submissions become the property of DIRECTV and may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted, or otherwise used as DIRECTV sees fit. By using the Site and transmitting an unsolicited submission to the Site you agree that you are not entitled to any compensation, credit or notice whatsoever with respect to such submission, and that by sending an unsolicited submission you waive the right to make any claim against DIRECTV, its parents or affiliates relating to our use of such submission, including, without limitation, infringement of proprietary rights, unfair competition, breach of implied contract or breach of confidentiality.
Programming, pricing, terms and conditions subject to change. Taxes not included. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; a copy is provided here at directv.com and with your first billing statement. Hardware and programming sold separately. Equipment specifications and programming options may vary in Alaska and Hawaii. See your retailer for equipment requirements in your area. DIRECTV services not provided outside the U.S.
If you believe that any material contained in this Site infringes your copyright, you should notify DIRECTV of your copyright infringement claim in accordance with the following procedure.
DIRECTV will process notices of alleged infringement which it received and will take appropriate action as required by the Digital Millennium Copyright Act (DMCA) and other applicable intellectual property laws. The DMCA requires that notifications of claimed copyright infringement should be sent to this Siteâ€™s Designated Agent, who is:
Christopher A. Murphy
PO Box 92600
Los Angeles , CA 90009
Telephone: (310) 964-DMCA (3622)
Fax: (310) 964-3180
To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. Â§ 512(c)(3)):
1. Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.